Terms governing your use of the Planoora platform
Last updated: May 11, 2026
These Terms of Service ("Terms") govern your use of the Planoora platform ("Platform"), operated by Planoora ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε., located at Ekavis 66, Thermi, Thessaloniki, Greece ("Planoora", "we", "us"). By registering on or using the Platform, you agree to these Terms.
The Platform serves two types of users:
Planoora is a free marketplace platform that connects Business Partners with End-Customers. It allows Business Partners to manage bookings, staff, services, availability, service packages, and events. End-Customers can discover businesses, book appointments, purchase packages, and buy event tickets. Planoora does not itself provide beauty, fitness, or wellness services — it solely provides the technology marketplace connecting businesses and their clients.
3.1 Business Partners must provide accurate and complete information during registration, including business name, address, contact details, services, pricing, and staff information.
3.2 Business Partners are responsible for keeping their account information up to date, including working hours, service availability, pricing, package details, and event information.
3.3 You are responsible for maintaining the confidentiality of your login credentials. Planoora is not liable for any unauthorised access resulting from your failure to secure your credentials.
3.4 Planoora reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.
4.1 Planoora is currently free for Business Partners. No subscription fee is charged for listing your business, services, packages, or events on the Platform.
4.2 For in-app payments (appointments, packages, and event tickets), Planoora charges a platform transaction fee. This fee is deducted from the payment before the remainder is transferred to the Business Partner.
4.3 Payments are processed securely by Stripe. Planoora does not store card details. By using in-app payments, you agree to Stripe's Terms of Service (stripe.com/legal).
4.4 Planoora reserves the right to introduce, modify, or adjust platform fees in the future. Business Partners will be notified at least 30 days in advance of any fee changes.
5.1 Default Policy: By default, Planoora applies a 24-hour cancellation policy. Cancellations made less than 24 hours before the scheduled appointment are subject to the conditions in Sections 5.2 and 5.3.
5.2 Custom Cancellation Policy: Business Partners may set their own cancellation policy through their account settings. Any custom policy set by a Business Partner overrides the default 24-hour policy and will be clearly displayed to End-Customers at the time of booking.
5.3 In-App Payment Cancellations:
5.4 Pay-at-Store Appointments: For appointments where no in-app payment was made, no financial refund applies. However, the applicable cancellation policy (default or custom) still governs the cancellation. No penalties are charged to either party by Planoora for pay-at-store cancellations.
5.5 No-shows are treated as late cancellations and are subject to the Business Partner's cancellation policy.
6.1 Business Partners may create and offer service packages ("Packages") on the Platform. Packages allow End-Customers to purchase a defined set of sessions or services for a fixed price, valid for a specified period of time.
6.2 Packages are one-time purchases. They do not constitute a recurring subscription, and no automatic renewal or recurring charge will be applied when a Package expires or is fully used.
6.3 When a Package is nearing expiry or has been fully used, Planoora will send a notification to the End-Customer informing them of this. It is the End-Customer's responsibility to decide whether to purchase a new Package. No charge will be made without explicit action by the End-Customer.
6.4 The terms of each Package — including the number of sessions, validity period, and price — are set by the Business Partner and displayed clearly to End-Customers at the time of purchase.
6.5 Refunds for Packages: if an End-Customer has unused sessions remaining on a Package and requests a refund, the refund amount is calculated pro-rata based on unused sessions minus the platform transaction fee. The Business Partner's cancellation policy may also apply.
6.6 If a Business Partner closes their account or removes a Package while End-Customers have unused sessions remaining, those End-Customers are entitled to a full refund for the unused sessions.
7.1 Business Partners may create and publish events on the Platform ("Events"), including fitness classes, workshops, beauty masterclasses, wellness retreats, and similar activities. End-Customers may purchase tickets for these Events through the Platform.
7.2 Ticket payments are processed in-app via Stripe. The platform transaction fee applies to all ticket sales in the same manner as appointment payments.
7.3 Event Cancellation by Business Partner: if a Business Partner cancels a published Event, all End-Customers who purchased tickets are entitled to a full refund, including the platform transaction fee. The platform transaction fee is borne by the Business Partner in this case.
7.4 Event Cancellation by End-Customer: refunds for ticket cancellations by End-Customers are subject to the Business Partner's cancellation policy for that Event, as displayed at the time of purchase. The platform transaction fee is non-refundable and is borne by the End-Customer.
7.5 Planoora is not responsible for the quality, safety, or content of Events organised by Business Partners. Any dispute between an End-Customer and a Business Partner regarding an Event is the responsibility of the Business Partner.
7.6 Business Partners are solely responsible for ensuring their Events comply with all applicable Greek and EU laws, including health and safety regulations, consumer protection law, and any licensing requirements.
8.1 Planoora operates as a marketplace. Business Partners list their services, packages, and events independently. Planoora does not endorse, verify, or guarantee the quality, accuracy, or legality of any listing on the Platform.
8.2 Any contract for the provision of services, packages, or events is formed directly between the End-Customer and the Business Partner. Planoora is not a party to that contract.
8.3 End-Customers are encouraged to review Business Partner profiles, ratings, and reviews before making a booking or purchase.
8.4 Planoora is not liable for disputes between End-Customers and Business Partners. However, Planoora may, at its sole discretion, assist in resolving disputes by mediating communication between the parties.
Business Partners agree to:
10.1 For the personal data of End-Customers, Planoora acts as a Data Processor on behalf of the Business Partner, who is the Data Controller. By using the Platform, Business Partners agree to Planoora's Privacy Policy and accept that Planoora processes End-Customer data solely to provide the booking, package, and event services.
10.2 Business Partners are responsible for ensuring they have a lawful basis for collecting and processing their End-Customers' personal data through Planoora, and for providing their End-Customers with appropriate privacy notices.
10.3 Planoora processes all personal data in accordance with our Privacy Policy, available at www.planoora.com/en/privacy, and in compliance with the EU General Data Protection Regulation (GDPR).
11.1 All content, design, code, trademarks, and materials on the Platform are the intellectual property of Planoora and may not be copied, reproduced, or distributed without prior written consent.
11.2 Business Partners retain ownership of the content they upload (photos, descriptions, event details, etc.) but grant Planoora a non-exclusive, royalty-free licence to display that content on the Platform for the purpose of providing the service.
12.1 Planoora provides the Platform on an "as is" basis. We do not guarantee uninterrupted or error-free operation of the Platform.
12.2 Planoora is not liable for the quality, safety, or legality of services, packages, or events provided by Business Partners.
12.3 Planoora is not liable for any indirect, incidental, or consequential damages arising from the use of the Platform, to the maximum extent permitted by applicable law.
12.4 Planoora's total liability to any party shall not exceed the total platform fees paid by or to that party in the 3 months preceding the claim.
13.1 Business Partners may close their account at any time by contacting info@planoora.com.
13.2 Upon account closure, all active Packages with remaining sessions and all upcoming Events with sold tickets must be resolved (refunded or honoured) before the account can be fully closed.
13.3 Upon account closure, all personal data associated with the account will be retained for the periods specified in our Privacy Policy, after which it will be securely deleted.
Planoora reserves the right to update these Terms at any time. We will notify Business Partners via email at least 14 days before significant changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Greece and the European Union. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece.
For any questions about these Terms:
Planoora
Planoora ΜΟΝΟΠΡΟΣΩΠΗ Ι.Κ.Ε. G.C.R.
Ekavis 66, Thermi, Thessaloniki, Greece
VAT / ΑΦΜ: 803318818
GEMI / ΓΕΜΗ: 194490904000
Email: info@planoora.com
Phone: +30 6971710422