Terms & Conditions

1. Acceptance of Terms

By accessing or using Planoora's booking platform, mobile applications, or related services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Planoora is a comprehensive booking platform that enables businesses to manage staff appointments, resource rentals, space reservations, and on-demand services. Our Service facilitates connections between service providers ("Partners") and customers seeking services ("Users").

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Partner Terms

4.1 Partner Registration

Businesses wishing to offer services through our platform must complete our partner registration process, including verification of business credentials, tax registration, and compliance with applicable regulations.

4.2 Service Listings

Partners are responsible for maintaining accurate service listings, pricing, availability, and business information. All service descriptions must be truthful and not misleading.

4.3 Payment Processing

We process payments on behalf of Partners through secure third-party payment processors. Payouts are made according to our standard schedule, typically within 2-7 business days after service completion.

5. Booking and Cancellation Policy

5.1 Booking Process

Users can browse available services, select time slots, and make bookings through our platform. Bookings are confirmed upon payment processing and are subject to Partner availability.

5.2 Cancellation Policy

Cancellations can be made up to 24 hours before the scheduled service time. Cancellation fees may apply as follows:

• Customer cancellations: Fee collected, customer refunded
• Partner cancellations: Customer pays fee
• No-shows: Full service fee applies

6. Fees and Payments

6.1 Service Fees

We charge fees for facilitating bookings and providing our platform services. Fee structures vary based on partnership tier and service type. All fees are clearly displayed before booking confirmation.

6.2 Payment Methods

We accept various payment methods including credit cards, debit cards, digital wallets, and contactless payments through our Tap to Pay feature. All payments are processed securely through Stripe.

7. User Conduct

Users agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Interfere with or disrupt the Service or servers connected to the Service
• Attempt to gain unauthorized access to any part of the Service
• Provide false, misleading, or fraudulent information
• Harass, abuse, or harm other users or Partners
• Violate any intellectual property rights

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Planoora and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

10. Disclaimers and Limitations

10.1 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. The Service is provided "as is" without warranties of any kind.

10.2 Third-Party Services

Our Service may integrate with third-party services. We are not responsible for the availability, content, or practices of such third-party services.

11. Indemnification

You agree to indemnify and hold harmless Planoora, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

12. Limitation of Liability

To the maximum extent permitted by law, Planoora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of the Service.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. You may terminate your account at any time by contacting us.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Greece.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@planoora.com
Address: Greece · Remote across Europe