Privacy Policy

Introduction

At Planoora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform and related services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Booking details and preferences
• Payment information (processed securely through Stripe)
• Communication preferences
• Customer support interactions

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide and maintain our booking services
• Process bookings and payments
• Send booking confirmations and reminders
• Communicate with you about your account and services
• Provide customer support
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our platform (payment processors, hosting services, analytics providers)
• Business Partners: With the businesses you book services with, to facilitate your bookings
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given us explicit consent to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Staff training on data protection

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for data processing

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment information is typically retained for accounting and legal purposes as required by applicable laws.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@planoora.com
Address: Greece · Remote across Europe